Support Intern — REVE Systems
Software Services Department
- supportProvided technical support to international VoIP service providers across multiple countries, resolving issues including call connection failures, SMS delivery errors, voice quality degradation, call drops, and recharge/top-up failures.
- voipPerformed installation, configuration, and maintenance of REVE Systems' VoIP products including iTel Switch (softswitch) and iTel Mobile Dialer for global clients.
- sysadminAdministered Linux server environments using commands such as grep, sed, awk, ps, top, screen, rsync, scp, ftp/sftp, find, chmod, tar, and vi for diagnostics, log analysis, and system maintenance.
- databaseExecuted MySQL queries for database monitoring, troubleshooting, and client data verification in a production telecommunication environment.
- monitoringMonitored server health, storage capacity, and uptime; escalated and resolved incidents including server downtime, storage saturation, and server migration tasks.
- collabCoordinated online client support through a ticketing system, WhatsApp, Microsoft Teams, and phone calls within a distributed team of 22+ support engineers across Bangladesh, India, and Pakistan.
- trainingParticipated in client training sessions and internal technical review meetings for complex, high-priority support cases.